FAQs for users

This page contains the answers to these frequently asked questions:

Website questions

Question	Answer
Why am I seeing odd words on the Core Strengths website?	We likely deployed a change at the same time you accessed the site. Hit Refresh on your browser window.
How can I report bad grammar on the Core Strengths website?	Take a screenshot of the error and reach out to us at https://help.cruciallearning.com.

Question	Answer
Why can't I access my account?	See Recover Your Account.
What should I do if I don't remember my password?	See Reset Your Password.
Can you migrate my results to my new email address?	See Change Your Account Email Address.

Question	Answer
How do I download my reports?	See Downloading Reports in Your User Account and select the report you'd like to download.

Question	Answer
I heard that I can get a free SDI credit to give to a friend if I evaluate my class facilitator. How do I do that?	See Evaluate Your Class Facilitator and Send an SDI 2.0 Assessment Credit to a Guest.