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Question | Answer | ||
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What is the class size limit? | There is a limit of 99 learners per class. | ||
I am on the self-debrief pages and can't get into my profile to find my Presenter key. What should I do? | Finish the self-debrief pages, and then follow the steps in Find Your Core Strengths Presenter (CSP) Key. | ||
I can't create a class even though I filled out all the required fields. What should I do? |
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How can I change the class facilitator? | See Replace a Facilitator for a Class. | ||
Can I add a co-faciliator to a class? | No. A class can only have one designated facilitator. If you'd like to change the designated facilitator, see Replace a Facilitator for a Class. | ||
Can I edit a learner's email address in a class I created? | You cannot edit a learner's email address. Instead, follow the steps in Remove a Learner From a Class and then re-add them with the updated information. | ||
Why am I getting an error when I try to batch upload learners? | Follow the steps Add multiple learners by bulk upload in Add or Reschedule a Learner to a Class. If you are using Windows, open the "sample.csv" file with Microsoft Excel and save it as CSV. Follow this format in the bulk CSV upload file:
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Can I move a learner to another class? | |||
What happens if I remove a new learner from a class who has a pending or completed SDI assessment? Will I get my SDI 2.0 credit back? | No. After a learner takes the SDI, the SDI credit is removed from your account, regardless if they attend the class or not. If the learner doesn't attend the class and you mark them as absent, the Learner Toolkit credit will be re-issued back to you. See Take Attendance for a Class. Be careful about adding people and sending invitations, and double-check that all email addresses are correct. | ||
How do I download a certificate for a learner who completed the SDI 2.0 through the Inventory? | You can only download certificates for learners who've taken the SDI 2.0 through an attended class. | ||
How do I generate batch reports from my class? | See Print SDI 2.0 Assessment Results for a Class. | ||
How do I fix the broken characters in my CSV file? | See I have weird characters in my csv file on the WebCollect website. | ||
Can I edit a class that's ended? | After you take the class attendance, and 36 after the class is completed, you can no longer edit the class, add or remove learners, or remind learners to take the SDI 2.0 assessment. | I have weird characters in my csv file. | What should I do? Please read this article on how to fix the problem. I have weird characters in my csv file
Core Strength Presenter Questions
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