FAQs for Account Owners

Owned by Jonathan Spooner (Unlicensed)
Last updated: Aug 02, 2024 by Jorden Sweeney

This page contains the answers to these frequently asked questions:

Mobile and Desktop Questions

QuestionAnswer

Why does the Connection button look weird on my mobile device?

  • If you're in your mail apps, close the application and open it again.
  • If you're in a browser window, click Refresh.

When I click Connection on my mobile device, nothing connects. What should I do?

  1. Log in to app.corestrengths.com. 
  2. Click your profile picture or initials in the upper-right corner of the screen. 
  3. Click Notifications. 
  4. Accept the connection. 

Website Questions

QuestionAnswer

Why am I seeing odd words on the Core Strengths website?

We likely deployed a change at the same time you accessed the site. Hit Refresh on your browser window.  

How can I report bad grammar on the Core Strengths website?

Take a screenshot of the error and reach out to us at https://help.cruciallearning.com.

Invitation Questions

QuestionAnswer

I ignored someone's request to compare their results with mine. Can I get that back?

If you've ignore someone's request to compare results, you cannot receive another connection invitation from that person. 

Reach out to us at https://help.cruciallearning.com with your full name, email address, and the name and email of the person you'd like to connect with. 

I received a connection to compare my results with someone, but nothing is happening. What should I do?

  1. Log in to app.corestrengths.com. 
  2. Click your profile picture or initials in the upper-right corner of the screen. 
  3. Click Notifications. 
  4. Accept the invitation. 

Assessment Questions

QuestionAnswer

I get an Invalid Code error when I click the link to resume my SDI Assessment. 

Log back in to app.corestrengths.com. 

I started the assessment and have yet to finish it, but I can't log in. What should I do? 

Log in to app.corestrengths.com. 

How do I get a copy of my assessment results?

See Download SDI 2.0 Assessment Results For an Individual or a Class.

When I try to download my report, I see an error telling me I need to be in a class. What should I do? 

  1. In a new tab, log in to app.corestrengths.com. 
  2. Click your profile picture or initials in the upper-right corner of the screen. 
  3. Click Profile.
  4. In the Job Title field, add a space.
  5. Click Update info.
  6. Go back to the browser with your SDI results and try downloading your reports again.

If you're unable to download your report after performing these steps, contact us at https://help.cruciallearning.com.

Class Questions

QuestionAnswer

Can I hide my class attendance record?

The only people who can see the classes you've attended is yourself and the facilitator. Other learners and account members can't see which classes you've attended.

I evaluated my facilitator and accidentally closed my browser window. How can I redeem my free SDI credit?

Contact us at https://help.cruciallearning.com. Tell them your scenario and the email address you used to attend the class. 

How do I redeem my free SDI credit?

See Evaluate Your Class Facilitator and Send an SDI 2.0 Assessment Credit to a Guest. 

Where can I download my class certificate?

See Download Your Certificate of Effectiveness. 

A friend is interested in attending a class. When is the next event? 

Visit our Public Workshop Event page to see a list of upcoming public events:  https://corestrengths.com/events-overview/public-workshops. 

How can I become a class facilitator?

Visit our Facilitator Certifications page page to learn more: https://corestrengths.com/events-overview/certification/